Why My Timer Bar Is not Showing and How to Fix It
There are several reasons why your timer bar might not be showing. Here are some of the most common ones to check.
Note: If things still aren’t working after checking the common issues, please contact our support team for further
assistance.
Your Page Might Be Cached
Browsers often cache pages to help them load faster. That means updates you make may not appear right away—instead, your
browser might still show an older version of your site.
To view the latest version, try clearing your browser cache or opening your site in a private/incognito window.
PageUni Countdown Timer Is Not Activated on Current Theme
After installing PageUni Countdown Timer for the first time or switching your store theme, make sure to activate it.
Otherwise, the timer bars in your campaigns won’t show up on your store pages.
If PageUni Countdown Timer isn’t activated, you’ll see a message on the Dashboard to help you enable it. For detailed
steps, check out this guide.
Activation message
The Product Is Not Published
The timer bar campaign of type "Product Page Bar" will only show on Shopify products published as "Active." It won’t
appear on preview pages for products saved as "Draft."
Active product
The Default Add-to-Cart Button Has Been Replaced and Cannot Be Detected
The timer bar campaign of type "Product Page Bar" might not appear on your product page due to conflicts with other apps
or your theme. By default, the timer bar displays above or below the add-to-cart button. However, if you use apps that
replace this button or add extra buttons—like pre-order, bundle, or sticky cart apps—the timer may not show correctly.
Usually, using Custom placement to position the timer bar above or below your replaced add-to-cart button will resolve
this issue. If it doesn’t, please contact our support team.
The Timer Bar Campaign Is Set to Start in the Future
If you set the campaign’s start time to a future date in the schedule settings, the timer bar won’t appear right after
publishing. It will only start showing when the scheduled start time arrives.
The Timer Bar Campaign Has Ended
When a timer bar campaign ends, PageUni Countdown Timer will automatically hide it because showing zeros is not a good
experience. Please check your countdown timer campaign settings to ensure your campaign is still active and published.
Custom Placement Not Set Up Correctly
If you choose to use the Custom placement, you need to manually add the timer using Shopify app blocks or the provided
code snippets. Please go to the theme editor or theme code editor to check whether the related content is set up
correctly.
There Might Be an Issue With Your Page’s HTML
For example, if the "</head>" or "</body>" tags are accidentally removed from your theme, your campaigns might not show
up.
Please check your theme’s code files (like theme.liquid) to make sure the file content is correct. In some cases, you
may need a developer’s help to find and fix errors in your theme’s code.
The Timer Bar May Be Covered by the Header or Other Page Elements
Sometimes your timer bar is active but not visible because it’s covered by another element on your page. To check if
this is the case, try changing where the timer bar is placed.
If it still stays hidden behind other content, please contact our support team—we’re here to help you resolve it.